Support
Real answers from the maker who built the app — no ticket queues, no bots.
Sign in and open the Support Desk from the menu. Requests logged there get a reference, remember which page you were on, and the reply appears in the same place — so nothing gets lost in an inbox.
We aim to reply within 2 working days (UK business hours). Data and privacy requests are answered within one month.
Not signed up yet, or can't sign in? Email contact@ferndale-handcrafted.co.uk with your account email address and, if it's a bug, the page you were on and what you expected to happen.
I can't sign in. Use "Forgot password?" on the sign-in screen. If you originally signed up with Google or Apple, sign in with that same button — a password won't exist for your account.
How do I cancel? Open Account & legal → Your plan and cancel there. See our refunds & cancellations policy.
Can I export my records? Yes — every formula, batch record, PIF, label and test sheet has a Print / PDF button.
Is my data private? Your records are only visible to your own account. See the privacy & data page.
Can I make social media graphics in the Studio? No — the Marketing Suite focuses on the words and on planning real product photos. Posts with slides have a "Copy slides for Canva" button so you can design them in Canva.
What does "Suggest from my studio activity" look at? Only product names and dates from recent or upcoming work — a batch poured, a burn test, a craft market. Never your recipes, percentages, batch numbers, costs or customer details.